Aer Lingus Classic 2023
Your one-stop shop for all the most up-to-date information.
Event Overview Video
If you haven’t already, please take time to watch this 35 minute overview of the program from the Aer Lingus Classic Event Team!
Thanks to everyone who joined us for our Q&A sessions! If you were not able to join or want to rewatch, you can find them at the links below:
Staff Manual
Your manual will be your personal resource throughout the Aer Lingus Classic and will serve as a place to continue to gather the information you’ll need on-site.
A digital version is available at the link below.
On-site Comms with WhatsApp
We will be using WhatsApp for on-site communications. Please be sure to download the app and set up your account prior to arriving in Ireland.
Use the link above to join our Aer Lingus Classic OL community, a collection of all the ALC23 WhatsApp groups. PLEASE NOTE: When you get on-site, your lead will provide you with direct invite link(s) to the group(s) you need to be a part of.
How it works:
Be sure to keep notifications on in the Announcements channel. This is where Workforce Operations will share any important event-wide communications. This is a 1-way group.
All regions will have their own group within our WhatsApp community. Note, in an effort to reduce chat noise, requests to join groups for regions in which you are not working will not be granted.
Need a 1:1 chat? Most issues should be routed through your lead, who can escalate as appropriate. Should you need to access Workforce Operations directly, use the WFO Questions group to request a private chat.
Please keep your regional groups to work chat only! We have provided an all-team casual chat group (ALC Chat) for non-work conversations.
Taking awesome event pictures? Please share them with us in ALC Chat - they might end up in the daily newsletters!
Program & Teams Overview
On Location will host over 6,500 guests at Aviva Stadium in Dublin where the University of Notre Dame and the U.S. Naval Academy will play their first football game of the season.
Notre Dame and Navy fans are offered the following packages and more, at 3, 4, and 5-star levels:
2-City Tour (6 nights), traveling to the other region either prior to the game (PRE) or after the game (POST)
3-City Tour (8 nights)
Dublin Only (3 nights)
Global Ireland Football Tour (GIFT) (3 or 4 nights)
Specialized packages: Golf, Game of Thrones, Navy Midshipmen
GIFT Programs
In partnership with Global Football, 4 American high school football teams travel with their friends & family to compete with each other and European teams in Ireland. Teams will be housed in dorms at University College Dublin; friends & family stay in Dublin hotels.
Travel Guides per school:
Regions Overview
Click the link or the image to view the Event Operations Map!
Packages offer tours in 8 regions across Ireland, Northern Ireland, and Scotland, each featuring unique experiences and accommodations.
Differentiating the 3 Countries
Republic of Ireland: Part of the European Union. Capital: Dublin. Currency: Euro.
Northern Ireland: Part of the United Kingdom. Capital: Belfast. Currency: Pound Sterling.
Scotland: Part of the Great Britain & United Kingdom. Capital: Edinburgh. Currency: Pound Sterling.
Roles Overview
Each of our 130+ hotels will host up to 8 different Guest Packages. The total number of guests and/or package types will determine the number of staff at each hotel.
As a collective team, our job is to ensure our guests have the experience of a lifetime! To give our 6000+ guests the service they deserve, workforce at each hotel will be responsible for the guests at their hotel, with the support of the Regional Lead and the team at the Command Center. While some of you may be the only workforce physically at your hotel, you’ll always have resources at your fingertips to support you.
Regional Lead
In each region, there will be a designated lead to support the Hotel Leads in their area. Their responsibilities:
- Primary contact between Abbey Tours, our local Destination Management Company partner, and vendors on-site in the region
- Oversee all workforce, hotels, and transportation issues in their region
- Provide emergency and after-hours service to guests and workforce
Hotel Lead
In each region, there will be a designated lead to support the Hotel Leads in their area. Their responsibilities:
- Primary contact with hotel management, support workforce, and guests
- Conduct hotel pre-con to review program, room lists, and special requests
- Oversee workforce hospitality desk – guest services & resolution
- Communicate guest issues with the hotel, provide after-hours service to guests
Hotel Support
Hotels and/or packages with larger numbers will have Hotel Support workforce. Their role will be to support their Hotel Lead to serve & manage the guests assigned to your package. Hotel Support will always be a part of a team at their hotel. Their responsibilities:
- Provide outstanding customer service, information, and solutions for guests
- Staff the hospitality desk and proactively communicate with guests, documenting issues and obtaining solutions
- Run errands as requested by Hotel Lead
Command Center
The Alex Hotel
Our base of operations will be located at The Alex Hotel Dublin in the Orient Ballroom. The ALC Core Team and Workforce Operations will be found there throughout the event.
This is also where our workforce training and supply distribution will take place when you arrive.
Guest & Workforce Hotels
Workforce and guests will be staying at over 130 hotels across 8 regions in Ireland, Northern Ireland, and Scotland. Use the PDFs below for at-a-glance information on each hotel, such as website, address, program, and check-in/out times.
*Note: At this time, hotels are subject to change. The most updated version will always be available here.
Guest Tours & Excursions
PDFs of included and optional excursions are linked by region here!
Attire
Those in the US will receive an apparel shipment in August! All others will pick up apparel on-site.
General guidelines: Professional, comfortable attire, must be work appropriate.
Guest-Facing Attire:
Workforce should be in provided ALC gear whenever client-facing.
Pants: Black, navy, khaki, or similar solid-colored pants. Jeans, sweatpants, and leggings are NOT acceptable for guest-facing days.
Shoes: Comfortable, closed-toe shoes. Dress shoes or clean tennis shoes are acceptable. Keep in mind that streets are uneven and you will walk extensively on certain days.
Travel/Training/Preparation Days:
When not guest-facing, attire expectations are more relaxed, but please remember that you are still representing On Location during all working days!
You may wear other On Location gear that does not ALSO have other league/event branding. Clean jeans with no rips are fine.
Per Diem & Expenses
For workforce traveling to Ireland, per diem will be advanced and does not need to be tracked while on-site. It will be added to your paycheck on August 11.
Expenses
All expense reports are due one week after your return home.
Examples of reimbursable expenses: checked bags; transfer to and from the airport; international cellphone plans; pre-approved event expenses
Examples of non-reimbursable expenses: souvenirs; gifts; personal shopping such as toiletries; costs related to personal travel or any personal travel companion traveling with the employee
Certify - Full Time Employees
Tips for creating your expense report:
Title your expense report: First name Last name - ALC 2023
Main Event: Aer Lingus Classic – 2023_8
Product Class: Travel Packages
Subsidiary: Anthony Travel
Select Jessica Stipe as the approver
*In account settings, click the checkbox next to “Multiple Currencies” before submitting your report.
Payreel - US-based Temp Employees
Workforce will receive an email from Payreel to get set up in the system - keep an eye out for their email!
To submit an expense report, each receipt needs to be uploaded is its own expense. For each receipt, go through this process:
1. Login to Payreel
2. Choose Expense Reports
3. “Add expense report”
4. Select week ending date, always the Sunday that concludes the week
5. Add expense and fill it out appropriately
6. Attach receipt image
7. Repeat until all receipts have been added
8. Sign and submit
DEEL - International Temp Employees
International Temp Workforce will be onboarded and paid through DEEL. More information to come!
Technology Abroad
Outlet adapters and voltage converters are essential for using devices while abroad, as power outlets in Ireland and the United Kingdom are a different shape and emit a different voltage (Type A & B, 100-120V in the U.S. vs. Type G, 220-240V in Ireland/UK).
Outlet adapters simply change the shape of the plug, while converters actually convert the voltage of the electricity to match.
Compatible with an adapter or converter: most smartphones, laptops, and other portable electronic devices
Must use a converter: hair tools, electric shavers, and toothbrushes
*Always check the small print on your device to see what voltage it can handle. If you see 100-240V printed on a device it is dual voltage and will work without a converter.
Foreign Transactions & Currencies
On Location credit cards: can be used abroad for all necessary, event-related expenses, except for per diem. All expenses over $25 must include a receipt- always save receipts!
Personal credit cards: Credit cards charge foreign transaction and currency conversion fees. Check your card’s policy on international use! MasterCard and Visa cards are widely accepted; however, American Express is not always accepted, and a having an alternate option is recommended.
Cash exchange: If you wish to carry cash on hand for tipping or other reasons, it is advised to take out euros or pounds at an ATM once you arrive on-site.
Pre-departure Checklist
Make a color copy of your passport and store it in a separate bag than your actual passport.
Contact your debit and credit card providers!
Set up your international phone plan.
Download WhatsApp and set up your account. Be sure to join the ACL community!
If you received an apparel shipment, pack your apparel, staff manual, name badge, and other items that were sent to you.
Pack your laptop, chargers, and adapters.
Consult Ireland forecast, and pack appropriately for weather. Think layers, clothes for rainy and sunny-but-cooler days.
Gameday
Saturday, August 26, at Aviva Stadium.
Schedule and game day bus map to come.
WorldCue App by Crisis24
As a part of Endeavor's workforce security plan, WorldCue Crisis24 is a platform that provides location-based weather and security alerts. This critical platform contains workforce travel information, allowing Workforce Operations to provide appropriate alerts to workforce in case of an emergency.
To take full use of the platform, we recommend that you create an account and download the app to receive these alerts yourself. If you have an On Location, Anthony Travel, IMG, or Endeavor email address, you can create an account on your own using the instructions linked below. If you do not, we are in the process of importing your email addresses into WorldCue, and you should receive a login invite soon. Visit bit.ly/alcstaff and select WorldCue from the dropdown if you have any questions.
In addition to security alerts, the app provides easy access to local emergency numbers, a safety check-in button, and a button that allows you to request emergency help by text if calling is not an option.
Getting Around Dublin
Physical Leap cards will be provided for guests and workforce to take advantage of Dublin’s transportation!
The Luas: Light rail tram system
The DART: (Dublin Area Rapid Transit) Electric train system
Taxis are an option to get around the city, but Dublin traffic is notorious for being slow.
Use FREE NOW to book taxis. P.S. It's not actually free, but still a great option!
FYI - Uber operates as a platform to call taxis as well, rather than to hire a private ride-share vehicle.
Suggested sites/apps to navigate transportation:
TFI Plan A Journey website for routes and times
TFI Leap Up Top app for re-loading funds if needed (Apple Download | Google Play Download)
CityMapper app for routes and times (Apple Download | Google Play Download)
We use cookies to improve your experience and to help us understand how you use our site. Please refer to our cookie notice and privacy statement for more information regarding cookies and other third-party tracking that may be enabled.
On Location Workforce Operations